How Mosyle’s support team can help you achieve IT goals

How Mosyle’s support team can help you achieve IT goals

Mosyle Team
written by Mosyle Team

Deploying Apple devices for schools means streamlining your workflow so you can optimize your management. This is done best when you have a mobile device management (MDM) solution by your side. Investing in an MDM solution is a big decision and it’s important to know everything you’re getting into when you start on your journey with a new MDM software.

Mosyle Manager is a cost-effective MDM solution made for K-12 schools. The solution helps you smoothly streamline your Apple device deployment and is most commonly used with iPad and Mac devices. If you’re new to the world of MDM, learn about the basics of MDM here so you can learn about everything from Apple Push Certificates to creating management profiles.

We know that learning a whole new software can seem like a daunting process. When you’re weighing your options for MDM solutions, keep in mind that finding one with the best onboarding process and a great support team can make a world of a difference. Having a dedicated team that is always available to help you within a timely manner is important for your own workflow, especially when that team has experience with schools in particular.

Mosyle has a customer-centric mindset and we strive to ensure that you have access to resources that will help your MDM setup process go as smoothly as possible. In this article, we outline what your journey with Mosyle would look like as a new customer, including all the features and benefits you’d be receiving.

Helpful resources available 24/7

Whether you have a free account or a premium account, you’ll always have access to helpful instructional materials such as videos and tutorials for iOS/macOS, including a product tour and walkthrough, because the Help Center is always made available to you.

We also offer the Getting Started Guide, which can further help you through the setup process and be an important resource for you afterwards as well. It details how you can complete certain tasks within Mosyle Manager such as enrolling devices, importing user data and distributing content. Here at Mosyle, we want to make sure that you have plenty of resources at your disposal, and we constantly update those resources as we update our software.

Personalized support to guide you through setup

Having a support team of specialists that has experience with MDM for schools means that they are a great resource for you when it comes to setting up your own device deployment. When you upgrade to the premium version of Mosyle Manager, you not only receive a multipurpose software that helps you automate device deployment and achieve your IT goals, you also have access to a team of specialists who are here to help you along the way by providing personalized tech support.

You also have access to an area called the Hangar from the moment you upgrade. This area is where you will be able to receive assistance which is customized based on what you want to achieve with your new MDM solution. Once you open the Hangar, you will fill out a questionnaire.

“This questionnaire helps us partner you with a tech support specialist that can best help with your deployment,” says Stephanie Fitzwater, Chief Experience Officer at Mosyle Corporation.

After you’ve completed the questionnaire, you then schedule a call at a time that works best for you. During this call, you can discuss your deployment with the tech support specialist, who will share with you the next steps you should take. The specialist will also help determine what you need to do in order to have Mosyle Manager fully setup for your needs.

“If necessary, we will walk through the basics with you, and get you comfortable with Push Certificates, Apps and Books in Apple School Manager and more,” shares Fitzwater.

After the call, the tech support specialist will give you access to content that is tailored to your specific type of deployment within the Hangar. This section is where you will receive all sorts of helpful content, such as video tutorials and step-by-step guides to help you through the rest of your MDM setup process.

Once you’ve gone through all the tutorial content and followed the steps in your setup, you can submit your account for review. Your account will then be reviewed and checked to ensure that everything looks correctly setup, such as the device enrollment, integrations and sent commands. If there’s an issue or something that should be reviewed, you will receive notes with suggestions and/or recommendations so you can maximize your deployment.

Quickly resolve technical issues

If you have any questions along the way, simply submit a ticket and someone from the support team will help either online or on the phone, and you can even share your screen so they can help you and see what you’re seeing when you’re logged into Mosyle Manager. Mosyle’s support team does its best to answer tickets within 30 minutes. This way, you can rest assured that your device enrollment, deployment and management will be done properly and any issues you encounter will be resolved.

When you have a fleet of devices to deploy in schools, having an MDM solution that offers technical support is an essential feature that can save you time and effort by helping you solve issues faster from the start.

Investing in Mosyle doesn’t just mean state of the art technology, it also means a highly skilled team who specialize in device management for education. With a support team by your side, you can achieve success when deploying, enrolling and managing your Apple devices. And with deployment season around the corner, it’s important now more than ever to have an MDM solution that works for you.

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