Introduction 01

Committed to help teachers realize the power of technology in education and support the development of 21st century skills in each student, you have taken on the responsibility to provision innovative technologies with a robust, reliable infrastructure, aiming to further facilitate technology integration into all areas of education.

You have a simple task to achieve: foster an ideal mobile-centric learning experience, so students can achieve their full potential. Sounds easy, right? Well, not exactly. We know this task isn’t quite as easy as it sounds. When dealing with mobile devices, you first have to consider options and plan for the best way to make integration seamless. So, you evaluate your infrastructure, purchase robust Wi-Fi and networking equipment, select Mosyle as your MDM provider (of course!), configure and lastly, distribute your devices.

However, after a while, you begin to realize that not all apps were installed on the devices, and you’re noticing several pending commands in your Mosyle account. Even more, you see the last connection date between your devices and the MDM server was a couple of weeks ago. YIKES! At this point you’re probably pretty concerned and happen to be experiencing a very common issue that we’ve seen among several schools: your network connection might be blocking the communication between the Apple devices and APNs and/or Mosyle’s server.

So, in an effort to help you establish some best practices and tips, we’ve made this Guide. It will provide you with important insights to help configure your network in order to enhance your environment, and optimize the connection of your institution’s iOS and macOS devices with the MDM server. Now you can sit back and rest assured that all of your devices are receiving the commands and can be easily configured and deployed!

Ready to get started? Good reading!